Cancellation Policy

Members may cancel up to 48 hours before the walk with no penalty, your fee will be credited to a future walk. Cancellations less than 48 hours before a walk are nonrefundable; those who have not paid ahead of time will be charged. Members who are ‘no-shows’–ie do not inform us ahead of time–must pay for the missed tour before booking any future tours.

Nonmembers: payments are nonrefundable and cannot be credited to a future walk, so please double-check your schedule and the weather before you book!

Lockdown Cancellations: If you’re unexpectedly locked down or called for testing, we will issue a credit (members/nonmembers) or a refund (members).

What if Historic Shanghai cancels a tour? In the event that we need to cancel, we will reschedule the tour for another day. If you’re not able to attend a rescheduled tour, we will offer credit for a future tour.

WEATHER

It’s raining! It’s really hot! Is the tour still on? Historic Shanghai tours go in all weather, rain, shine, snow…We will cancel and reschedule only in the event of severe weather. If this occurs, we will contact you the morning of the tour with details. For refunds, please see What if Historic Shanghai cancels a tour? above.

For more answers to frequently asked questions, click here.